Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

Thank you for shopping with WEEK & MARGO.

We offer worldwide shipping and work to ensure every order is carefully prepared and delivered as smoothly as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During collection launches, promotional periods or periods of high demand, processing may occasionally take a little longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please make sure your shipping address and contact information are correct before completing your order. We cannot guarantee that an address can be changed once your order has entered the processing stage.

ESTIMATED DELIVERY TIMES

Estimated delivery times after your order has been shipped are:

United Kingdom: 3–5 business days

Europe: 3–5 business days

International: 7–10 business days

Please note that these are estimated delivery times and not guaranteed delivery dates.

Customs procedures, carrier delays, weather conditions, public holidays or other circumstances outside our reasonable control may occasionally affect delivery times.

WORLDWIDE SHIPPING

WEEK & MARGO ships worldwide.

Shipping options and any applicable shipping fees will be displayed at checkout based on your delivery destination.

When free shipping or another promotional shipping offer is available, this will be displayed at checkout.

ORDER TRACKING

Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.

Please allow up to 48 hours for tracking information to become active after dispatch.

If your tracking information has not been updated for several business days, please contact us at:

contact.weekandmargo@protonmail.com

ORDERS SHIPPED IN MULTIPLE PACKAGES

Depending on product availability and the location of our logistics partners, some orders may be shipped in separate packages.

If this happens, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because your order has been divided into multiple shipments.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned because the address provided at checkout was incorrect, incomplete or inaccessible, additional shipping fees may apply before the order can be resent.

WEEK & MARGO cannot be held responsible for a delivery made according to incorrect information provided by the customer, subject to any rights available under applicable consumer law.

DELAYED OR LOST PACKAGES

If your package is experiencing a significant delay, please contact us so we can review the situation and, where appropriate, investigate the shipment with the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you first:

check around the delivery location;
ask members of your household or neighbours;
review the detailed tracking information provided by the carrier;
contact the carrier directly where possible.

If you are still unable to locate your package, please contact us at:

contact.weekandmargo@protonmail.com

We will review the situation and assist you in accordance with applicable consumer protection laws.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, customs fees or local taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in your order total and may be the responsibility of the recipient.

WEEK & MARGO does not determine these charges and cannot control delays caused by customs authorities.

Refusing to pay applicable customs charges may result in the package being returned. Where permitted by applicable law, costs actually incurred as a result of the return may be taken into account when processing any applicable refund.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at:

contact.weekandmargo@protonmail.com

To help us process your request, please provide: